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Also, our telephone line to the home arrived down in a windstorm one other night, as did our neighbors. We do not use a landline anymore, even so the cable is in the road and however connected on your house close. I suggested that they just take away it wholly. They mentioned as I didn't have an Energetic landline, they would not mail a technician out to wash up the wire in the middle of the street.
Indeed I tried chat and received related which has a live particular person but they informed me I needed to simply call. Not sure what the Reps on the chat can help with.
I named Telus CS at 8.55AM Mountain time and they hanged up on me, stating that I have to phone during "frequent Workplace hrs". Is this for serious?
How do I learn that person. I feel I'm heading into a new billing cycle And that i are working in circles for months
You may then receive a text information in the event the agent responds, and you can stick to up at your earliest advantage.
I guess I'm just old, but I try to remember a time when you could potentially phone a business, speak to a human without the need of sitting on maintain for several hours, and actually get customer service. Many thanks Telus for a fantastic customer encounter.
I'm instructed to talk to Loyalty and backbone and however acquiring no where. I have managed to talk to two people who called on their own managers from the Philippines, who couldn't enable me.
I haven't been so frustrated with an organization. It truly is difficult to acquire solutions from Telus. My Invoice has been adjusted several times due to the fact signing up with them a yr in the past after a promoter arrived to our door and drew us in with attractive delivers. She even reported Telus would buy Shaw's agreement penalty to move us in excess of. I regret every single second of going. It requires up almost all of the afternoon to talk to another person at Telus. Maintain times estimate an hour only to get forwarded to a person and placed on hold for another hour. My contract arrangement exhibits what my Monthly bill really should be but they arbitrarily adjust my bill to one hundred.
so i called the customer server (Jane) to resolve the issue immediately after outlining your situation and what it's happen, The agent just side with her husband or wife and she lied with regards to the credits and savings they removed from my account like a faithful customer with Telus and she or he reported the credits expired and not obtainable, she think I am stupid, When the discounted has expired i ought to begin to see the expiration day on my Monthly bill like i see on home service bill.
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The TELUS group acknowledges that our work spans quite a few Territories and Treaty locations and we're grateful for the traditional Expertise Keepers and Elders who're with us nowadays, whoever has long gone before us plus the youth that inspire us.
My expert is an extremely client guy. He taught me how to fix my challenge in many easy methods. What’s extra, he guided me through each and every stage, at times a lot more than once. I'm definitely grateful!
Looks like all we can do now's air our grievances on a Telus technical support community forum while in the hopes of somebody in a position of authority can in fact do a thing about it.
I was lastly offered situation amount 21911243 and told that a supervisor would connect with me again inside of two hours, which didn't take place. Instead, I used to be educated which i required to wait 24 hrs.